Partnering with Gestaltix®, this one-day workshop provides learners a simulation-based immersion approach to solve workplace problems by cutting through the complexity often encountered in problem-solving and performance improvement methodologies and focuses on the key practical tools and know-how that can be readily implemented within workplaces.


Anyone who is required to troubleshoot, perform investigations, complete a root cause analysis (RCA), manage incidents or conduct problem solving. Functional troubleshooting roles often include service, support, and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.

Key Benefits

Learn to rapidly gather and analyze information through hands on practice in a variety of real-time simulation scenarios

Practice under pressure in a safe-to-fail environment that closely reflects real world problems. Challenges include time pressure, managing multiple information sources

Learn the right tools that accelerate problem resolution

Skills Developed

  • Driven by business and customer imperatives identify the right business problems to solve.
  • Develop habits, apply the proper tools for effective problem resolution.
  • Understand how to be effective in identifying the root cause of a problem.
  • Collaboration as a tool to accelerate continuous improvement opportunities, learnings, insights that drive business performance and operational excellence.

Workshop Details

Duration: 1 day

Training Options: Explore the class schedule below to register for a public session workshop or contact us to bring this workshop on-site to your organization.



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