Consulting services from Kepner-Tregoe help improve efficiency, streamline operations, increase customer satisfaction and improve collaboration.
Critical Problems/Require Critical Thinking
Our Expertise
Capability Development
KT methodology empowers individuals to show unprecedented improvements in productivity, increased efficiency, and greater customer satisfaction.
Consulting
Consulting services from Kepner-Tregoe help improve efficiency, streamline operations, increase customer satisfaction and improve collaboration.
Capability Development
KT methodology empowers individuals to show unprecedented improvements in productivity, increased efficiency, and greater customer satisfaction.
Our Consulting Tools
- Identify areas for performance improvement
- Define baseline metrics for improvement measurement
- Focus limited resources on critical opportunities
- Develop the implementation plan for maximum ROI
- Team interviews for strategy review or creation
- Review process needs and workflow structures
- Integrate current practices with new frameworks
- Understand and clarify issues to be addressed
- Data gathering from the targeted sources identified
- Test & verify possible causes, next steps
Our Best Capability Development Solutions
01
For Groups/Teams
Bring training directly to your team. Training can be delivered on site at your company at the time and location of your choice. Classes include realistic examples, extensive case studies, application on real issues, and one-on-one coaching led by a highly-trained KT facilitator. Learning can be tailored to address real issues and opportunities your company is facing right now. All classes come with the option of being delivered virtually.
02
For Individuals
Kepner-Tregoe workshops are held in most major cities throughout the world and are open for enrollment with the option to attend a public or a virtual class at a time that suits your schedule. You will learn KT concepts and practice realistic case studies with peers from many different industries. Also offered is self-paced eLearning for introduction courses or to reinforce past learning.
03
Self-Paced
Learners study at their own pace and according to their personal schedules. This means more convenience and less disruption. Designed with a dynamic mix of media to maximize engagement and learning retention. Includes learning materials and a knowledge assessment at the end of each course.
Client Success Stories
Challenges
Microsoft asked Kepner-Tregoe to help implement KT’s suite of rational processes to enable their engineers and advocates to successfully sort, clarify and prioritize issues, find the root cause of customer problems with accuracy and speed, make decisions on best next steps and minimize future customer concerns.
3.3%
improvement in customer satisfaction
27
Minutes per case - average reduction of total time per incident
Results
To measure the impact of the KT training and support project for CSS customers, key metrics were recorded 12 weeks before the workshops and 12 weeks after. Results of total improvements during the first year:
1 day
per case - average reduction of total Days-to-Solve
Challenges
At Yanfeng Automotive Interiors, an intensely competitive business environment challenges employees every day to deliver superior products for the world’s leading automotive manufacturers. Automotive interiors, components and systems must be manufactured to exacting standards to ensure safety and durability. The quality of the manufacturing process is critical.
3000%
ROI generated
$10K
Generated per project
Results
Yanfeng Automotive was referred to Kepner-Tregoe’s Problem Solving & Decision Making (PSDM) program. As of October 2017, 85 of the 130+ Yanfeng personnel who had completed the PSDM course during the year had submitted their projects and had been certified. Over 130 tracked-and-closed projects had generated a per-project average of $10,000.
Challenges
Incidents were becoming more complex, increasing the probability and risk of major outages. The geographically disbursed team of Subject Matter Experts (SMEs) required a high degree of coordination during the incident handling process.
74%
Reduction in Mean-Time-to-Restore
77%
Reduction in Variation
Results
After four months, Mean-Time-to-Restore had been reduced dramatically (74%) while variance in the time it took to resolve an incident had also been reduced significantly (77%).
Meet Our Experts
All regions
- North America
- Europe
- Asia
- Japan
News & Insights
BLOG
With the best of intentions, a company can easily commit to a dozen strategic initiatives. Of course, it can also launch 5 operational improvement programs simultaneously. Why wouldn’t they also add two major systems overhauls into the mix as well? Why not, indeed?
Contact Us
For inquiries, details, or a proposal!